How Can We Help?
Have a question about an offer, an order, or how Ixodia works? We’re here to help. Email us at support@ixodia.com or send us a message below.
Frequently Asked Questions
Once payment is submitted, your order is immediately sent to the retailer for fulfillment, so cancellation may no longer be possible. If you need to cancel, contact us right away and we’ll make every effort to stop the order before it ships.
Your order is fulfilled by the retailer that accepts your offer. Most orders ship within 2 business days, although processing times may vary by retailer. You’ll receive tracking information as soon as your order ships.
Your order is fulfilled by an authorized retailer in Ixodia’s network. Once you accept the offer and complete payment, the retailer receives your order and ships it directly to you.
Once your order ships, you’ll receive an email with your tracking information. You can also view your tracking details anytime by signing in to your Ixodia account and going to My Account → Orders.
Returns are handled directly by the retailer that fulfilled your order. If you need to return an item, please contact the retailer using the phone number listed on your receipt. If you need any help along the way, Ixodia is here to assist.